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Revocation instruction

Revocation instruction for users for the standard delivery of goods

Revocation instruction

You have the right to revoke this contract within fourteen days without giving a reason. The term of revocation is fourteen days after the day on which you or a third party named by you who is not the carrier takes and/or took possession of the goods.
In order to exercise the right of revocation, you must inform us (Digades GmbH Digitales und analoges Schaltungsdesign, Äußere Weberstraße 20, 02763 Zittau, Email: dfreeeze@digades.de, Phone: (0 35 83) 57 75-0, Fax: (0 35 83) 57 75-444) by means of an explicit statement (e.g. with a posted letter, fax or email) about your decision to terminate this contract. You can use the attached termination form for this, but this is not obligatory.
In order to ensure the termination period is observed, it is sufficient for you to send notification of the exercising of the right of revocation before the end of the revocation period.

Consequences of termination

If you terminate this contract, we have a maximum of fourteen days from the day on which the notification of termination of this contract is received by us within which to return to you all payments received by us, including delivery costs (with the exception of additional costs incurred by choosing a delivery method other than the cheaper standard delivery offered by us). For this refund we use the same payment method as was used for the original transaction unless something different is explicitly agreed with you; in no instance will any charges be levied against you for this refund. We can refuse this refund until we have received the goods back or until you have provided proof that you have sent the goods back, depending on which is the earlier point in time.

You have to send back or surrender the goods immediately and in any case at the latest within fourteen days from the day on which you informed us of the termination of this contract. The period is observed if you send the goods before the end of the period of fourteen days. You bear the immediate costs of returning the goods.
You must only pay for any loss in value of the goods if this loss in value can be traced back to incorrect handling by you after an examination of the nature, characteristics and functions of the goods.

- End of revocation instruction -

Exclusion of right of termination
The right of termination does not exist for contracts concerning the delivery of goods which are not prefabricated and for whose manufacture an individual selection or provision by the user applies, or which have clearly been customised according to the user's personal requirements. Also, the right of termination does not exist for the delivery of goods which can quickly spoil or whose expiration date will quickly be exceeded.

Special instructions for the early expiration of the right of termination
For contracts concerning the delivery of sealed goods, which for reasons of health protection or hygiene are not suitable for return, the right of termination expires prematurely if the seal on the goods has been broken after delivery. For contracts concerning the delivery of audio or video recordings or computer software in a sealed package, the right of termination expires prematurely if the seal on the the goods has been broken after delivery.