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FAQ

FAQ WEBSHOP

1. Do I have to create a customer account with my order? 

No, for the simple ordering of the product it is not necessary to create a customer account. However, you can only unlock the licences sold with the product if you have a customer account.

If you want to send one of our products as a gift, you can order with us as a GUEST and the person for whom the gift is intended can then register in the online shop to unlock the licences.

2. I cannot log in anymore, what can I do?

If you cannot log in, please click on the “forgotten password” link. A new system-generated password will be sent to you by email. You can re-register with this and change you password in the administration area.

 

FAQ DFREEEZE®

1. My parking heater does not respond, why is that?

First check whether the receiver was already installed in the vehicle when you carried out the initialisation. For a successful installation you will see “initialisation successful software version ############”, which is shown in the status window.

Should the receiver already be connected and you still cannot register the device, it might be that the receiver cannot connect to the mobile network. In this case, the vehicle should be moved to a location with better reception. Please carry out the initialisation once again.

2. My installed receiver is not recognised by the app!

In your app, after the entry of your vehicle (see section 3.3 in the user manual), you should see the message “initialisation carried out software version xxxxxxxxxx" in the status display. This shows you that your freeze® receiver was correctly installed and has mobile radio reception.

Please note that for successful initialisation mobile radio reception as well as the power supply to the receiver must be guaranteed.

3. When is a manual operating mode changeover possible?

Operating mode changeover (heating/ventilation/automatic) can be prescribed by the vehicle. In these cases a manual changeover is not possible.

The dfreeeze® system is connected to the parking heater via W-Bus:

  • Retrofitted parking heater: Operating mode changeover is possible
  • Factory-installed parking heater: dependent on vehicle
The dfreeeze® system is connected to the parking heater via on/off:
  • no manual installation is possible in the app
If you are not sure which receiver bus system is connected to your parking heater, please consult your local dealer.
 
4. Are there any restrictions on the display of the remaining time?
 
In some cases there can be a restriction on the display of the remaining time.
 
The dfreeeze® system is connected to the parking heater via W-Bus:
  • Retrofitted parking heater: no restrictions on the display of the remaining time.
  • For factory-installed parking heater: restrictions possible.

The dfreeeze® system is connected to the parking heater via on/off:

  • The parking heater is controlled via the app: no restrictions as long as the maximum duration is not limited by the vehicle.
  • The parking heater is controlled via the handheld transmitter, status request takes place via the app: No display of the remaining time is possible in the app.

If you are not sure which receiver bus system is connected to your parking heater, please consult your local dealer.

5. Are there any limitations to the temperature request?

The temperature request can take place in the following two cases:

  • If the dfreeeze® system communicates with the parking heater via W-Bus: Please note that in this case the temperature sensor may only be connected to either the parking heater or the freeze® system. With the W-Bus only one temperature sensor may be used.
  • If the dfreeeze® system communicates with the parking heater when switching off: Please note that in this case the temperature sensor must be connected to the dfreeeze® system.
If you are not sure which receiver bus system is connected to your parking heater, please consult your local dealer.
 
6. How much does the system cost me per year?
 
For use of the system, an annual licence is offered at a price of 29.90 euros.*
 
* Please note that additional costs could be incurred through the use of a data connection on your smartphone, tablet or computer.
 
 

FAQ DGUARD®

1. Does the system work if I don't have a Bluetooth headset?

We recommend that you use a Bluetooth headset, in order to be able to use the full range of functions of the dguard® eCall system. In principle you can use dguard without a Bluetooth headset, but then no direct verbal communication is possible with the rescue coordination centre.
 
2. What happens if the power cable is ripped off?
 
Don't worry: the dguard® eCall system is equipped with an emergency power battery which was developed and finished to automotive standards. It can even survive an accident and has enough capacity to be able to place an emergency call. Even after 10 years' use an 8 minute call is still possible.